Solutions to common e-resources access problems

  • Try again later 
    • E-resources may be temporarily unavailable.
    • Also, restarting your browser won't hurt.
       
  • Try another, updated browser
    • Don't use Internet Explorer. 
       
  • Clear cookies and cache from your browser
    • This simple measure can resolve many common problems that can occur.
    • The key combination Ctrl-Shift-Delete will take you to the browser dialog for clearing cookies and cache (Command-Shift-Delete if you are using mac). 
    • Choose: Clear all cookies and entire cache, all dates. 
    • Restart the browser.
       
  • Your browser and system must accept cookies from our access solution, EZproxy
    • If you have adjusted privacy settings in your browser or elsewhere in your system, required cookies from EZproxy might be blocked.
    • If so, allow cookies from EZproxy (ezproxy1.usn.no and ezproxy2.usn.no). The procedure varies, so please google e.g. your browser name + accept cookies/allow cookies, for instance: Firefox accept cookies
       
  • The University library system, Oria, is the place for updated links to fulltext articles, e-books and databases.
    • Search manually directly in Oria. 
      Many external e-resources have links/buttons for lookups in Oria. If the external e-resource doesn't provide direct fulltext access, such links can be a convenient way to check Oria for potential fulltext access in another e-resource. It's normal that there occasionally aren't any other fulltext options. But lookups between systems are sometimes inaccurate, so it's worthwhile to do a manual search in Oria.
    • Notice the difference between book reviews and books in Oria.
      When searching for books/e-books, you will often also get book reviews in the results. The entries are tagged accordingly, but easily overlooked.
      (To add to the confusion, links to book reviews between systems sometimes fail because such reviews might be found in a collective article at the suppliers platform).
    • Sign in to Oria using your regular USN username and password.
      This is a Feide log in with single sign-on, automatically also signing you in to the remote access solution EZproxy when off campus.
      • To verify that the Feide log in as such is working, restart your browser and log on at innsyn.feide.no with affiliation University of South-Eastern Norway. 
    • Alternatively: Google
      Escpecially for full-text articles: If links from Oria for some reason don't lead to the expected target, you should search the Internet and see if the article is open available. Use e.g. Google or Google Scholar
       
  • Are you using a work computer with special security settings?
    • If you are using a computer belonging to e.g. an external company, the computer might have firewall or proxy settings or software which may interfere with access to the library’s e-resources.
      If this is the case, then please use another computer/device for accessing the e-resources when off campus.
    • If you are a USN employee working from home, using a USN pc: Try SetProxy on or off, see info (Norwegian only).

If problems continue, please contact us
Send info to e-ressurser@usn.no

  • What are you trying to access, and in which database?
  • Where did you come from? Where did you search, or which link did you follow?
  • Did you get any error messages? Send us a copy! (E.g. screenshots).
  • Please also send us your IP address. Look up the IP through an external service, preferably one that shows both IPv4 and IPv6 if it exists, e.g. https://www.whatismyip.com or https://whatismyipaddress.com/ds-check