Solutions to common e-resources access problems

  • Try again later 
    • E-resources may be temporarily unavailable.
  • Restart your browser, and try again.
  • Try another, updated browser (We recommend using Google Chrome or Mozilla Frefox.)
    • Don't use Internet Explorer. 
    • Safari has enforced safety measures that can create problems when trying to open some of the required applications (VLeBooks is an example)
  • Clear cookies and cache from your browser
    • This simple measure can resolve many common problems that can occur.
    • The key combination Ctrl-Shift-Delete will take you to the browser dialog for clearing cookies and cache (Command-Shift-Delete if you are using mac). 
    • Choose: Clear all cookies and entire cache, all dates. 
    • Restart the browser.
  • Your browser and system must accept cookies from our access solution, EZproxy
    • If you have adjusted privacy settings in your browser or elsewhere in your system, required cookies from EZproxy might be blocked.
    • If so, allow cookies from EZproxy ( and The procedure varies, so please google e.g. your browser name + accept cookies/allow cookies, for instance: Firefox accept cookies
  • Are you using a work computer with special security settings?
    • If you are using a computer belonging to e.g. an external company, the computer might have firewall or proxy settings or software which may interfere with access to the library’s e-resources.
      If this is the case, then please use another computer/device for accessing the e-resources when off campus.
  • Are you a USN employee using a USN laptop?
    USN offers remote access to administrative systems for employees through "SetProxy". However, SetProxy should be switched off for other internet use, and when back at campus. See info about SetProxy (Norwegian only).
    • Switch SetProxy off, wait a few seconds, and restart your browser.
    • (On the other hand, in some rare instances, switching SetProxy on might help when off campus.) 


  • Tips for access via Oria
    The University library system, Oria, is the place for updated links to fulltext articles, e-books and databases.
    • Search manually directly in Oria. 
      Many external e-resources have links/buttons for lookups in Oria. If the external e-resource doesn't provide direct fulltext access, such links can be a convenient way to check Oria for potential fulltext access in another e-resource. It's normal that there occasionally aren't any other fulltext options. But lookups between systems are sometimes inaccurate, so it's worthwhile to do a manual search in Oria.
    • Notice the difference between book reviews and books in Oria.
      When searching for books/e-books, you will often also get book reviews in the results. The entries are tagged accordingly, but easily overlooked.
      (To add to the confusion, links to book reviews between systems sometimes fail because such reviews might be found in a collective article at the suppliers platform).
    • Sign in to Oria using your regular USN username and password.
      This is a Feide log in with single sign-on, automatically also signing you in to the remote access solution EZproxy when off campus.
      • To verify that the Feide login as such is working, restart your browser and log on at with affiliation University of South-Eastern Norway. 
      • External users without USN Feide IDs will due to the licences not get access to the e-resources through USN-EZproxy.
    • Alternatively: Google
      Escpecially for full-text articles: If a link from Oria for some reason doesn't lead to the expected target, you should search the Internet and see if the article is openly available. Use e.g. Google or Google Scholar


If problems continue, please contact us
Send info to

  • What are you trying to access, and in which database?
  • Where did you come from? Where did you search, or which link did you follow?
  • Did you get any error messages? Send us a copy! (E.g. screenshots).
  • Please also send us your IP address. Look up the IP through an external service, preferably one that shows both IPv4 and IPv6 if it exists, e.g. or